This is a quick reminder that there is no one way to do anything. Anytime I give any kind of advice, it’s from a place of sincere love and based on personal experience with what I have been successful with. Likewise, we have many talented and experienced people in this group who would answer your questions or concerns differently. I would encourage you to consider all the information and then put your own spin on it to make it fit your world.
With love! Jason
Question 1:
I believe my associates are trying to be more leaders in the office and hold people accountable since I have taken a clinical day away and told them to address issues when they arise. For example, if an employee is late, they will call them out. Staff have come up to me and told me they’re becoming rude/d-bags. How best do you train associates and address incidents, especially when I am not always there?
Question 2:
I’m trying to figure out the best setup. Currently, I have a scheduling coordinator (also my office manager), a financial coordinator, and a receptionist. I also have a part-timer who works directly with insurance. My practice has me, an associate, and two hygienists (the third left and I’m looking for a replacement). I feel like I may need someone else up front but not sure the different roles and duties of each person, and if that would increase my overhead too much.
