87: Is Demoting My Lead Hygienist the Beginning of the End?

In this focused coaching call, we tackle two critical leadership challenges in dental practices: how to handle a misaligned lead hygienist and what to do with underperforming associates.

First, we unpack the emotional and strategic steps for demoting a team member who no longer wants a leadership role—without hurting culture or morale. Then, we shift to actionable strategies for managing low-producing associates, including setting clear goals, using data-driven scorecards, and improving case acceptance through coaching and video reviews.

If you’re navigating tough conversations and team performance issues, this episode offers practical tools and real-world insight to help you lead with clarity and confidence.