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This is a replay of one of our most downloaded episodes. If you’re newer here, this one’s a must-listen.
In this episode, we dive deep into the world of patient care and treatment coordination with Michelle, a seasoned expert in helping patients navigate complex dental decisions. Michelle shares her unique approach to building trust with patients, guiding them through treatment options, and finding creative financing solutions that ensure they receive the care they need.
From discussing credit scores and financing plans like Cherry and Compassionate Finance to managing expectations and closing larger treatment cases, Michelle’s insights are invaluable for treatment coordinators and dental professionals alike. Tune in to learn how she uses empathetic listening, clear communication, and a natural ability to connect with patients to drive successful case acceptance.
Whether you’re a new treatment coordinator looking for guidance or a seasoned professional seeking fresh ideas, this episode is packed with actionable tips you can implement right away.
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163: Why Associates Get Territorial With Patients and What It’s Really Telling You
162: Building a Practice Associates Never Want to Leave
161: Marketing Isn’t Your Problem… Your Front Desk Might Be
160: The 3 Questions You Must Ask Before Letting Someone Go
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Have a question or a challenge with your dental practice? Join me on The Dental Lighthouse Podcast! We'll discuss your concerns, share ideas, and find practical solutions together. Use the button below to request to be on the show!
